Step into Healthcare. Walk in like you belong there.
Haus of Healthcare Academy's self-paced Medical Administrative Assistant program takes complete beginners from zero healthcare experience to front-office ready — covering everything from medical terminology and HIPAA compliance to billing, EHR systems, and certification exam prep, all in a polished, luxury-academy format you can access anywhere, anytime.
"I built this academy so you could walk into any healthcare front office not just prepared, but polished — because you deserve both."
— LATISHA COLEMAN
What you'll learn
What you'll be able to do
- Accurately use medical terminology, abbreviations, and documentation language across clinical and administrative contexts.
- Perform patient registration, scheduling, and front-desk workflows following real healthcare office standards.
- Apply HIPAA regulations and patient privacy rules to protect confidential health information in daily practice.
- Process insurance claims, understand billing fundamentals, and navigate the medical billing cycle from start to finish.
- Compose professional healthcare correspondence and maintain organized, compliant medical records — paper and electronic.
- Enter the workforce or sit for applicable third-party certification exams with a structured career preparation plan and Haus of Healthcare Academy Certificate of Course Completion in hand.
How it works
A school that adapts to you
This isn't a set of static videos. Every lesson is generated live and tuned to where you actually are.
We learn your level
A quick placement check tailors your starting point so you're never bored or lost.
Lessons adapt as you go
Each lesson is written for your pace and your goal, adjusting as your skills grow.
Your AI coach keeps you moving
Checkpoints, feedback, and gentle nudges turn progress into a real result.
The curriculum
What's inside your school
12 modules · 58 lessons
Welcome to Medical Administration
Orients students to the healthcare office environment, the medical administrative assistant role, and the arc of this course.
- 1.1The Role of the Medical Administrative AssistantIncluded
- 1.2The Healthcare Office EnvironmentIncluded
- 1.3Professionalism, Ethics, and the Patient-First MindsetIncluded
- 1.4Your Learning Path and Course ToolsIncluded
Medical Terminology Essentials
Builds the medical vocabulary — roots, prefixes, suffixes, abbreviations, and body-system terms — students need for every administrative task.
- 2.1Word Parts: Roots, Prefixes, and SuffixesIncluded
- 2.2Body Systems and Clinical VocabularyIncluded
- 2.3Common Medical Abbreviations and SymbolsIncluded
- 2.4Applying Terminology in Administrative ContextsIncluded
Patient Registration and Scheduling
Covers the complete front-desk intake workflow — collecting patient data, verifying insurance, and managing appointment schedules efficiently.
- 3.1New and Established Patient RegistrationIncluded
- 3.2Insurance Verification at RegistrationIncluded
- 3.3Scheduling Systems and Appointment TypesIncluded
- 3.4Managing the Schedule: Cancellations, No-Shows, and Wait ListsIncluded
- 3.5Practical Registration and Scheduling ScenariosIncluded
Front-Desk Communication and Patient Relations
Develops the telephone etiquette, in-person communication, and patient-centered interpersonal skills that define a polished front-desk professional.
- 4.1Telephone Etiquette and Call ManagementIncluded
- 4.2In-Person Reception and Waiting-Room ManagementIncluded
- 4.3Patient Communication Across Diverse PopulationsIncluded
- 4.4Written Patient Communication: Letters, Emails, and PortalsIncluded
- 4.5Handling Complaints, Difficult Situations, and EscalationIncluded
HIPAA, Patient Privacy, and Healthcare Law
Grounds students in HIPAA regulations, patient rights, and the legal framework that governs every administrative action in a healthcare office.
- 5.1HIPAA Overview: The Privacy and Security RulesIncluded
- 5.2Protected Health Information: Identifying and Safeguarding PHIIncluded
- 5.3Patient Rights: Access, Amendments, and AuthorizationsIncluded
- 5.4HIPAA in Practice: Scenarios, Breaches, and ReportingIncluded
- 5.5Healthcare Law Basics and Compliance in the OfficeIncluded
Medical Records Management
Teaches students to create, organize, maintain, and release both paper and electronic patient records in compliance with office and legal standards.
- 6.1Paper Records: Filing Systems and OrganizationIncluded
- 6.2Record Retention, Correction, and Destruction PoliciesIncluded
- 6.3Releasing and Transferring Medical RecordsIncluded
- 6.4Introduction to Electronic Health Records (EHR) SystemsIncluded
- 6.5Entering, Updating, and Auditing Data in an EHRIncluded
Healthcare Office Operations
Covers the day-to-day operational tasks — correspondence, supply management, mail handling, and workflow coordination — that keep a practice running smoothly.
- 7.1Office Correspondence: Formatting and Professional WritingIncluded
- 7.2Managing Incoming and Outgoing Mail and FaxesIncluded
- 7.3Supply Inventory, Equipment, and Vendor CoordinationIncluded
- 7.4Administrative Workflow: Prioritization and Time ManagementIncluded
- 7.5Safety, Emergency Procedures, and Compliance ReportingIncluded
Insurance Fundamentals
Introduces the major insurance programs, plan types, and coverage concepts that administrative assistants must understand to support billing and patient communication.
- 8.1Health Insurance Basics: Plans, Networks, and BenefitsIncluded
- 8.2Medicare, Medicaid, and Federal ProgramsIncluded
- 8.3Private Insurance, Managed Care, and Workers' CompensationIncluded
- 8.4Coordination of Benefits and Secondary InsuranceIncluded
- 8.5Reading an Explanation of Benefits (EOB)Included
Medical Billing and Claims
Walks students through the complete medical billing cycle — from charge capture and coding basics to claim submission, follow-up, and denial management.
- 9.1The Medical Billing Cycle: Start to FinishIncluded
- 9.2ICD-10 and CPT Code Basics for Administrative StaffIncluded
- 9.3Completing the CMS-1500 Claim FormIncluded
- 9.4Electronic Claims Submission and ClearinghousesIncluded
- 9.5Claim Denials, Appeals, and CollectionsIncluded
Healthcare Administrative Workflow Integration
Synthesizes all prior skills into end-to-end administrative workflows, using realistic multi-step scenarios that mirror an actual clinic workday.
- 10.1The Patient Visit Lifecycle: Front to BackIncluded
- 10.2Cross-Functional Collaboration with Clinical StaffIncluded
- 10.3Quality, Accuracy, and Error-Prevention in the OfficeIncluded
- 10.4Integrated Practice Scenarios: Full-Day SimulationIncluded
Career Preparation and Professional Development
Equips graduates with a polished resume, interview skills, and a professional presence strategy for entering or advancing in healthcare administrative careers.
- 11.1Building Your Healthcare Administrative ResumeIncluded
- 11.2Cover Letters and Professional Online PresenceIncluded
- 11.3Interview Skills for Healthcare Front-Office RolesIncluded
- 11.4Workplace Readiness: First Days, Policies, and GrowthIncluded
- 11.5Certification and Career Pathway OverviewIncluded
Certification Exam Preparation and Course Completion
Consolidates all course knowledge through targeted review, exam-style practice, and the final comprehensive assessment leading to the Haus of Healthcare Academy Certificate of Course Completion.
- 12.1Exam Content Blueprint and Study StrategyIncluded
- 12.2Terminology, Records, and Privacy ReviewIncluded
- 12.3Billing, Insurance, and Claims ReviewIncluded
- 12.4Front-Desk Operations and Communication ReviewIncluded
- 12.5Final Comprehensive AssessmentIncluded
- 12.6Certificate of Course Completion and Next StepsIncluded
Who it's for
Is this you?
The Career-Changer
She's leaving retail, hospitality, or another service role and wants a stable, respected career with a clear entry point into healthcare.
The Returning Professional
She stepped away from the workforce to raise a family or manage life, and is ready to re-enter with a fresh, in-demand credential.
The Self-Starter Graduate
He just finished high school or an associate's program and wants a focused, professional qualification that leads to immediate employment.
The Healthcare Curious
She's always been drawn to the medical world but doesn't want clinical work — and this program shows her exactly where she fits on the administrative side.
The Upskilling Assistant
She's already working in an office or customer-service role and wants to formalize her skills so she can transition specifically into a healthcare setting.
The Late-Bloomer Go-Getter
She knows it's never too late to start something new, and she wants a self-paced program she can complete on her own schedule without sacrificing quality.
Questions
Frequently asked
Your teacher
A note from your teacher
LATISHA COLEMAN
If you have been standing at the edge of a healthcare career, wondering whether you have what it takes to walk through that front-office door — I want you to know that I see you. Maybe you are switching careers after years in a completely different field. Maybe you are returning to work after time away. Maybe you have always been drawn to healthcare but never had a clear, structured way in. Whatever brought you here, I am so glad you came.
I created Haus of Healthcare Academy because I know firsthand what it feels like to want a professional, respected career in healthcare — and to have no roadmap for getting there. The medical administrative field is one of the most accessible, stable, and genuinely rewarding paths into healthcare, and yet so many capable, intelligent women (and beginners of every background) never pursue it simply because they do not know where to start. This program is that starting point — built with care, built with rigor, and built with you in mind from the very first lesson.
Everything inside this academy reflects what a medical administrative assistant actually does on the job. We are not padding the curriculum with fluff or skipping the hard parts because they seem complicated. You will learn medical terminology the way it was meant to be learned — through word parts and real clinical context, not rote memorization. You will practice patient registration, scheduling, and front-desk workflows the way they happen in a real office. You will sit with HIPAA until it makes sense, not just as a set of rules to recite but as a living, daily practice. And when you reach billing and insurance, I will walk you through every step of the claims cycle — the CMS-1500 form, EOB interpretation, denials and appeals — so that nothing catches you off guard on the job.
I also believe deeply that the way you learn matters. You deserve a program that respects your time, speaks to you like an intelligent adult, and presents information with the same polish and professionalism you are going to bring to your future employer. That is the Haus of Healthcare standard. No boring walls of text. No condescending tone. Just clear, elegant instruction from someone who wants to see you walk into that interview — and that first day of work — and absolutely own it.
When you complete this program, you will have more than a certificate. You will have the knowledge, the vocabulary, the procedural fluency, and the career readiness to step into a healthcare front-office role and contribute from day one. You will know how to protect patient privacy, process a claim, manage a complex schedule, handle a difficult situation with professionalism, and build the kind of reputation that earns you a long and growing career in this field. That transformation is what this academy was built to deliver — and I cannot wait to be part of yours.
— LATISHA COLEMAN
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- 12 modules, 58 lessons
- AI-adaptive lessons tuned to your level
- Quizzes & checkpoints to lock in progress
- Your own AI learning coach
- Learn on any device, at your pace
- Full access for as long as you're subscribed